Shield
You've built something that works. Your team relies on it every day. The last thing you need is a bug sitting unfixed while you chase down a developer, or a minor glitch quietly eroding confidence in the platform you worked so hard to create.
What it is
Think of it as having our team permanently on call — people who already know your system inside out, who don't need a lengthy briefing before they can act, and who are focused on one thing: keeping your platform live, stable and running exactly as it should.
Bug fixes. Minor tweaks. User support. Housekeeping. All handled. All done properly. All done fast.
The fit
The businesses who need Shield are the ones who've moved past "will this work?" and into "we can't afford for this to stop working."
If your app is in daily use and downtime — or even slowdown — has a real cost, this is the package that gives you genuine peace of mind.
Pricing
All monthly, all with a commitment discount: 5% for six months, 10% for twelve.
Standard
Basic bug fixes and user questions to keep you running.
Investment
£400
Per month
Timeline: 4 hours (half day) included a month
Ideal For
A stable app with moderate usage, needing someone on call for the occasional fix or question.
Covered
Priority
Faster response, and minor tweaks as well as fixes.
Investment
£750
Per month
Timeline: 8 hours (1 day) included a month
Ideal For
A team that relies on the app daily and can't afford to wait 24 hours when something needs sorting.
Covered
Dedicated
Mission-critical cover, with proactive support and small additions.
Investment
£1,400+
Per month
Timeline: 16+ hours (2+ days) included a month
Ideal For
An app where any issue needs immediate attention — and where small additions should not need a full sprint.
Covered
Straight answer
Need faster response times without moving up a tier? Ask us about the SLA Boost add-on.
Optional add-on
Faster response times without jumping tiers — the same hours and scope, answered quicker.
| Boost | What it does | Sentinel | Guardian | Sovereign |
|---|---|---|---|---|
| +25% One level faster | Halves your response time | 24hr → 12hr £500/mo | 8hr → 4hr £950/mo | 4hr → 2hr £1,750/mo |
| +50% Two levels faster | Two tiers faster response | 24hr → 8hr £600/mo | 8hr → 2hr £1,125/mo | 4hr → 1hr £2,100/mo |
SLA Boost gets you speed. A tier jump gets you capacity. Two different problems, two different solutions.
Let's make sure it stays that way.
Now Is The Time
We're looking forward to hearing about your business and plans for the future.
We build for businesses at every stage — from a first tool that takes the worst job off your plate, through to an organisation-wide platform. What changes isn't the standard of the work, it's the scale of it. Tell us roughly where you are and we'll come back with what actually makes sense at that size, not a menu.
Where are you right now?
Starting out Established Growing fast Scaling seriously Enterprise
Not sure which one you are? Answer six quick questions and we'll point you at the right one. Or skip all that, fill the form in, and we'll work it out together.
Prefer to talk? Call us on 01942 943 123.
We'll be in touch shortly. If it's urgent, call us on 01942 943 123.
